C-C4H56I-34考試資料-最新C-C4H56I-34考試題庫幫助妳壹次性通過考試

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SAP C-C4H56I-34 考試大綱：

主題	簡介
主題 1	Service Elements: SAP Consultants delve into configuring service level agreements (SLAs) to uphold service delivery standards, establishing workflows with approval mechanisms, and implementing feedback tools for customer satisfaction. These elements ensure structured and customer-focused service operations.
主題 2	Personalization and Extensibility: In this topic, SAP Consultants explore creating custom fields and objects to capture additional business data, configuring business rules for tailored system behavior, and extending functionality through APIs for integrating third-party applications.
主題 3	Cases: This topic equips SAP Consultants with the processes for handling customer cases, including creation, updates, and resolution. Techniques for routing cases to suitable agents and setting up escalation rules are highlighted, ensuring efficient case management and escalation handling for superior customer service.
主題 4	Service Objects: This topic introduces SAP Consultants to the creation and customization of service objects that facilitate the management of specific service requests. Linking service objects to cases is also discussed, ensuring effective organization and improved case handling in the service lifecycle.
主題 5	Basic Setup: In this topic, SAP Consultants gain insights into establishing the foundation of the SAP Service Cloud environment. It encompasses configuring integration settings with SAP and non-SAP systems, enabling seamless connectivity, and customizing the user interface for usability and branding.
主題 6	User Management: Here, SAP Consultants explore the mechanisms of controlling access within the system through role-based permissions and onboarding processes for new users. Audit logging techniques are also covered here.
主題 7	Communication Channels: SAP Consultants learn about configuring multiple communication channels such as email, chat, and phone, integrating CTI systems for enhanced communication efficiency, and monitoring channel performance. This ensures effective customer interaction and channel optimization.

最新的 SAP Certified Application Associate C-C4H56I-34 免費考試真題 (Q43-Q48):

問題 #43
What can you do with Microsoft Teams integration? Note: There are 3 correct answers to this question.

A. Hand over cases.
B. Share workspaces.
C. Create appointments.
D. Send e-mails to customers.
E. Make outbound calls.

答案：A,B,E

解題說明：
You can do the following things with Microsoft Teams integration in SAP Service Cloud Version 2:
Share workspaces: You can quickly create and share a workspace via MS Teams when you need support from an expert or your manager. You can share content from within agent teams and stay up to date on the latest service requests, comments, discussions, and decisions online.
Hand over cases: You can hand over cases to other agents or teams via MS Teams. You can also assign tasks and subtasks to other agents or teams and track their progress.
Make outbound calls: You can make outbound calls to customers or contacts using MS Teams. You can also record the calls and attach them to the case or contact. References = Integrating SAP Service Cloud Version 2 with MS Teams, Solution Guide for SAP Service Cloud Version 2, section Microsoft Teams Integration.

問題 #44
What information can be maintained in the Related Objects facet of a case? Note: There are 3 correct answers to this question.

A. Registered products and installed bases related to the account only
B. Registered products
C. Products
D. Installed bases
E. Installation points

答案：B,D,E

解題說明：
The Related Objects facet in a case allows linking to:
* Registered Products (A): Specific instances of products (e.g., serialized items) tied to the customer.
* Installed Bases (B): Collections of products/components the customer owns.
* Installation Points (C): Physical/logical locations within an installed base (e.g., "Building A, Floor 3").
Why other options are incorrect:
* D. Account-Limited Objects: The facet includes all related objects, not restricted to the account.
* E. Products: Generic product definitions (from the product master) are not directly assignable here.
References:
* SAP Service Cloud Guide: "Case-Related Objects Configuration".

問題 #45
Which of the following features are available in the adaptation tool? Note: There are 2 correct answers to this question.

A. Add a new field
B. Create a new URL mashup
C. Change the field label
D. Add a new button

答案：A,C

解題說明：
The Adaptation tool allows UI customization without coding. Key features include:
* Changing field labels (C) to align with business terminology.
* Adding new fields (D) to capture additional data, using existing or custom fields.
* Creating URL mashups (A) requires SDK/development, not the Adaptation tool.
* Adding new buttons (B) typically involves scripting or workflow rules, not basic Adaptation.
References:
* SAP Help Portal: UI Adaptation Tool
* SAP Documentation: Customizing UIs with Adaptation

問題 #46
Which tool can you use to rename the cases facet?

A. Workflow with action type field update
B. Language adaptation tool
C. Page layout
D. Adaptation tool

答案：B

問題 #47
Which of the following steps are required to set up SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.

A. Create business role
B. Create organizational structure
C. Log in with initial user
D. Assign employee to organizational units

答案：A,B

問題 #48
......

根據過去的考試題和答案的研究，KaoGuTi提供的SAP C-C4H56I-34練習題和真實的考試試題有緊密的相似性。KaoGuTi是可以承諾您能100%通過你第一次參加的SAP C-C4H56I-34 認證考試。

C-C4H56I-34考試重點: https://www.kaoguti.com/C-C4H56I-34_exam-pdf.html

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C-C4H56I-34考試資料-最新C-C4H56I-34考試題庫幫助妳壹次性通過考試

最有效的C-C4H56I-34考試資料，免費下載C-C4H56I-34考試資料得到妳想要的SAP證書

SAP C-C4H56I-34 考試大綱：

最新的 SAP Certified Application Associate C-C4H56I-34 免費考試真題 (Q43-Q48):

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