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ServiceNow CSA (ServiceNow Certified System Administrator) Certification Exam is a technical certification exam that is designed for individuals who want to demonstrate their proficiency in managing and configuring ServiceNow. ServiceNow Certified System Administrator certification is particularly useful for professionals who are responsible for managing the day-to-day operations of a ServiceNow instance, such as system administrators or ServiceNow developers. The CSA Certification Exam is one of the most popular ServiceNow certifications, and it is recognized as a valuable credential by employers and IT professionals around the world.

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ServiceNow Certified System Administrator Sample Questions (Q192-Q197):

NEW QUESTION # 192
What are benefits of assigning work tasks to a group, rather than to an individual? (Choose four.)

A. Group members can choose their tasks from My Groups Work
B. Groups can assign tasks to users based on on-call schedules
C. Site support members can pick tasks, based on Location
D. Groups can assign tasks to users based on availability
E. Groups can assign tasks to users based on skills
F. Group members can avoid tasks, which are nearing SLA breach

Answer: B,C,D,E

NEW QUESTION # 193
When impersonating a user for testing purposes, what is the best way to return the instance, logged in with your user account?

A. End Impersonation
B. Log out and back in
C. Turn your computer off and on again
D. Clear browser cache

Answer: B

Explanation:
Reference: https://docs.servicenow.com/bundle/rome-platform-administration/page/administer/users-and- groups/concept/c_ImpersonateAUser.html

NEW QUESTION # 194
Which action enables personalization in a form for the admin role, only?

A. Navigate to Context Menu > Configure > Form Layout and select 'Enable Personalization' and Enter the
'admin' role.
B. Navigate to sys_properties.list find the property glide.ui.personalize_form.role and set the Value to admin.
C. Navigate to Context Menu > Configure > Table and add the role 'Admin' in the 'Available User' list box.
D. Navigate to sys_form_properties.list and set the property glide.ui.enable_personalize_form.admin to true.

Answer: B

Explanation:
In ServiceNow,form personalizationallows users to customize the visibility and arrangement of fields on a form. To restrictform personalizationto theadminrole, you must configure theglide.ui.personalize_form.
rolesystem property.
Navigate to:sys_properties.list(System Properties).
Find the property:glide.ui.personalize_form.role.
Set the value to:admin.
Save the changesand refresh the instance.
Steps to Enable Personalization for Admin Only:This ensures thatonly users with the "admin" rolecan personalize forms.
A: Navigate to sys_form_properties.list and set glide.ui.enable_personalize_form.admin to true.
The propertyglide.ui.enable_personalize_form.admindoes not existin ServiceNow.
B: Navigate to Context Menu > Configure > Form Layout and select 'Enable Personalization'.
There isno such optionin "Form Layout" settings.
C: Navigate to Context Menu > Configure > Table and add the role 'Admin' in the 'Available User' list box.
This modifies table permissions butdoes not control form personalization.
ServiceNow Personalization System Properties
ServiceNow CSA Training Module:"Customizing Forms and System Properties" Why Other Answers Are Incorrect:References from Certified System Administrator (CSA) Official Documentation:

NEW QUESTION # 195
Which type of ServiceNow script runs on the web browser?

A. Server script
B. Database script
C. Client script
D. Local script

Answer: C

Explanation:
In ServiceNow,Client Scriptsare scripts that execute in the user'sweb browserrather than on the server. They are used to enhance user experience by dynamically controlling form behavior, validating user input, or performing real-time updates without requiring a server request.
Types of Scripts in ServiceNow:Script Type
Runs On
Purpose
Client Script
Web browser (client-side)
Modify UI behavior, perform field validations, or respond to user interactions.
Server Script
ServiceNow backend (server-side)
Processes data, enforces business rules, and performs background operations.
Database Script
Database layer
Used for stored procedures or database triggers (not applicable in ServiceNow).
Local Script
Not an actual ServiceNow script type
No such category exists in ServiceNow.
Runsin the web browserwhen a form is loaded, changed, or submitted.
Can manipulate field values, display messages, or enforce rules in real time.
UsesGlideForm (g_form)andGlideUser (g_user)APIs.
Reduces server load by executing logic without sending requests to the backend.
A: Server script:
Runs on theserver-side, not in the browser.
Examples:Business Rules, Script Includes, Scheduled Jobs.
B: Local script:
No such script type in ServiceNow.
C: Database script:
ServiceNow does not allow direct database scripting.
Client Scripts Overview
Scripting Best Practices
Key Features of Client Scripts:Why Other Options Are Incorrect?Official ServiceNow Documentation Reference:

NEW QUESTION # 196
How are Workflows moved between instances?

A. Workflows are moved using Update Sets
B. Workflows are moved using Transform Maps
C. Workflows are moved using Application Sets
D. Workflows cannot be moved between instances

Answer: A

Explanation:
Workflows inServiceNoware typically moved between instances usingUpdate Sets. Update Sets serve as a mechanism for capturing customizations and migrating them across different environments, such asDevelopment (Dev) # Test # Production (Prod).
Recording Customizations:
When a workflow is modified or created, its changes are recorded in an Update Set if theUpdate Set is active.
Capturing Related Records:
Workflows consist of multiple components (e.g., activities, conditions, transitions).
Update Sets capture theWorkflow Versionand associatedWorkflow Activities.
Exporting and Importing:
The Update Set containing the workflow is exported from the source instance (e.g., Dev).
It is then imported into the target instance (e.g., Test or Prod).
Commit the Update Set:
After import, the Update Set must be reviewed and committed to apply the changes in the target instance.
B: Workflows are moved using Transform Maps
Incorrect: Transform Maps are used forimporting and mapping datafrom external sources into ServiceNow tables, not for migrating configurations like workflows.
C: Workflows are moved using Application Sets
Incorrect: There is no such thing as "Application Sets" in ServiceNow. However,Applications (Scoped Apps) can be moved usingApplication Repositories (App Repo)orUpdate Sets, but this is different from standard Workflow migration.
D: Workflows cannot be moved between instances
Incorrect: Workflowscanbe moved usingUpdate Sets, and in scoped applications, they can also be packaged with the application.
How Update Sets Work for Workflows?Why Other Options Are Incorrect?
ServiceNow Product Documentation - Update Sets
Update Sets Overview
Moving Customizations Using Update Sets
ServiceNow Workflows
Workflow Management
References from ServiceNow CSA Documentation:

NEW QUESTION # 197
......

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